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Customer care

Refund policy

CARvity Trade Hub Limited. You have 15 days from the date of purchase to ask for a return or an exchange. This is the policy published on 27 July 2023.

What can come back

  • Ask within 15 days of purchase. The goods need to be unused, undamaged, and in the original packaging.
  • Gift cards, and anything sold on clearance or as a sale item, are not refundable.
  • After we receive and inspect the return, we approve or decline it. An approved refund goes back to the original payment method within 7 to 10 business days.
  • You pay the return shipping, unless the return is our error or the product is defective.
  • A damaged or defective item: contact us within 7 days of receiving it. We arrange the return and offer a replacement or a full refund.
  • A restocking fee of 10% may apply on some returns.
  • Cancel before the order ships and the refund is in full. If it has already left, the normal return rules apply.

What to send with the request

  • The name on the sales receipt.
  • The receipt of payment.
  • A phone number or email we can use to reach you, and the reason for the return.

Carvity makes the final decision on refund requests, and the policy can be updated. Questions: 0809 400 0053, 0809 441 6677, or [email protected]. Put “Return” in the subject if you use the form.

Start a return